〔Inquiries〕
■ For information about shipping and returns, please check the User Guide.
■ For repairs, alterations, and size changes to purchased items, please click here-.
■ Information about online order dates will be announced on our official LINE and Instagram as soon as the dates are decided.
〔Frequently Asked Questions〕
How can I purchase the wedding ring (Classic Oval Ring)?
You can place orders at our stores, pop-up events, and online store.
Our online store accepts orders 24 hours a day, 365 days a year, regardless of the monthly made-to-order production period.
How can I purchase accessories?
You can place orders at our stores, pop-up events, and online store.
【Stores and Pop-Up Events】
Some in-stock items, such as earrings, ear cuffs, and bangles, can be taken home on the day of purchase.
Items made to your size, such as rings, take approximately one month to complete.
Once completed, you can choose between delivery and in-store pickup.
【Online Store】
Orders are accepted during our monthly order period.
Outside the order period, the “Add to Cart” button is hidden, and purchases cannot be made.
However, some items, such as rental products, trays, and maintenance parts, can be ordered outside the order period as well.
Can all products be engraved?
Engraving is generally available only for the Classic Oval Ring. Due to current production management constraints, engraving is limited to select products rather than being available for all items.
Can I purchase a ring that was sold in the past?
Some products may be available, although an additional customization fee will apply. Please contact us for more information.
I don't know my ring size.
Please refer to our ring gauge rental service and ring size measurement guide. If you have any concerns, please feel free to contact us for assistance.
Can you alter items purchased elsewhere?
Please contact the store where you made your purchase. We will responsibly handle repairs for products purchased from our store. For the repair page, click here
Can I order custom products?
As a general rule, we do not accept fully custom orders, but we do offer semi-custom orders for some products, allowing you to change the material of an existing product. A special production fee of [material cost + ¥20,000~] will be charged. Please contact us for details.
[Contact Information]
Please contact us by -Email- (contact@dzdz.jp).
※For inquiries regarding product purchases, replying to the email sent when you made your purchase will allow us to assist you more smoothly.